Terms & Conditions

Terms & Conditions

Welcome to MAINTENANT Sustaining Now online shop. If you continue to browse and use our online shop, you are agreeing to comply and be bound by the following conditions:

Sales Terms including shipping, cancellations, returns and refunds

In these terms and policies, the following definitions apply:

• “MAINTENANT” “We” “Us” https://maintenant.org.uk/shop all refer to products on MAINTENANT’s online shopping website at https://maintenant.org.uk/shop registered business office - 7 Bell Yard, London, WC2A 2JR

• “Product(s)” refers to the items sold at https://maintenant.org.uk/shop

Please read these terms and policies carefully before using MAINTENANT’s online shop. By using the online shop, you signify your agreement to be bound by these terms and policies.

If you have any queries or complaints about MAINTENANT or our products, then please direct them to:

MAINTENANT Sustaining Now Customer Services 7 Bell Yard London WC2A 2JR

Email: hub@maintenant.org.uk


1.0 Sales Terms

These Sales Terms govern the supply of any goods that you order via MAINTENANT. Please read through the Sales Terms carefully, if you do not agree with the Sale Terms, do not buy any goods from MAINTENANT’s online shop. If https://maintenant.org.uk/shop receives an order for goods from you, then its agreement with you will be made on these Sale Terms. Please note that MAINTENANT reserves the right to amend the Sale Terms from time to time and new versions of the Sale Terms will come into effect as soon as they are published on https://maintenant.org.uk.


1.1 Availability

MAINTENANT may terminate or suspend the supply of goods displayed on https://maintenant.org.uk/shop without warning, in the event that a product is out of stocks or for other relevant reason.


1.2 Shipping

We use Royal Mail, and shipping costs are based on weight and by the delivery method selected by the customer. Please make sure you specify the correct shipping address. MAINTENANT holds no liability for deliveries made to an incorrect address. MAINTENANT aim to ship your order within 3 days of placing it, and you will be notified of any significant delays. If an item is out of stock you will be notified and receive a refund. If part of your order is out of stock, you will be able to opt to change your missing product to a product available or a receive a refund. The available part of your order will be sent to you as per above. We do not dispatch items on bank holidays.


1.3 Cancellations, Returns & Refunds

We want you to be completely satisfied with your purchases and we respect your consumer rights for cancellations, returns and refunds.

Cancellations

You have a legal right to cancel your order within 14 days of the date of receipt of the Products. Cancelled orders must be returned to us new and in an unused condition in the original packaging, together with a copy of the receipt, and be sent to:

MAINTENANT Sustaining Now Customer Services 7 Bell Yard London WC2A 2JR

Returns

We try to ensure that the products are the same as our original samples, although sometimes differences do occur. Items are described as accurately as possible, but please note that sizes, colours and designs may vary. We will always be thorough and transparent when describing a product, and we will offer all available information about a product. In the matter of third-party products, we pass on all available information and take no responsibility for this information being incorrect, as much as common law allows. If you are not completely satisfied with any item ordered, we allow returns for up to 30 days provided the products are unopened, in a resalable condition, in the original packaging with any barcode tags and seals in tact. We can only accept the return of opened items if they are faulty by definition of consumer law, meaning: that the actual product doesn’t match any description given before purchase; and that the actual product is not fit for all purposes made known to you at the time of purchase. We require evidence that the product is faulty or damaged. Please note that the costs for returning non-faulty items is not refundable and are done so at your own expense. If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item to you and we'll reimburse your costs in returning it to us, up to the value of £5.00. In this instance, please obtain proof of postage (a certificate of posting is available free of charge from the Post Office). This should be kept in a safe place in case you need to claim compensation from the carrier. We regret that we cannot accept responsibility for goods in transit from our customers.

Prior to returning items, please contact our Customer Services Department by post, email or telephone:

Customer Services MAINTENANT Sustaining Now Customer Services 7 Bell Yard London WC2A 2JR

Email: hub@maintenant.org.uk

Telephone: 020 37452492

Refunds

When an item is returned to us in the required conditions of the Cancellation and Returns Policies, the refund will be processed and you will be notified by email. You can expect a refund in the same form of payment originally used for purchase, Please allow up to 30 days of our receiving your return for this to reach you.


1.4 Payment Method

MAINTENANT https://maintenant.org.uk/shop accepts major credit and debit cards via PayPal and PayPal. When making your payment, it is imperative that you provide the correct information that MAINTENANT specifies is required. You will be debited when MAINTENANT confirms that it has accepted your order via an automated email.